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FAQ

FAQ

Setup

How do I set up my Meelu Mattress?

Setting up your mattress is simple! Follow the instructions included in the delivery box and use the nifty cutter we’ve supplied to remove the plastic packaging. After that, your mattress will expand in minutes.

Watch our video here.

How long can the mattress stay in the box?

No need to delay, we recommend opening your mattress as soon as it arrives! However, your mattress can remain in the box for up to a month after delivery. Please keep in mind, the 100 night trial begins from the date of delivery, not once you open the box.

Learn more here.

Do I need a traditional bed frame?

The Meelu Mattress will work with almost any mattress base or frame. You can even place your Meelu mattress on the floor! However, we recommend that the spaces in the slats of your base are not more than 5 centimetres apart in order to avoid unnecessary mattress wear and tear. If you have any questions regarding your base please contact us and we will be happy to assist with any questions.

How long should I wait before I use my Meelu Mattress?

Your Meelu Mattress is ready as soon as it comes out of the box! However, the mattress will require approximately 24 hours after unpackaging to reach its optimum comfort level.

Read more here.

Will my mattress really be comfortable after being compressed?

Absolutely! We have combined cutting edge modern technology with the best speciality foams currently available to ensure your Meelu will be the most comfortable mattress you ever own from the moment it emerges from the box.

Read more here.

Shipping / Delivery

When can I expect to receive my product?

Once we have confirmed stock, your order will arrive in approximately 3 – 7 working days.

How do we deliver the mattress?

We have partnered with a national courier company to deliver your perfect night’s sleep to your doorstep. You will be notified as soon as your Meelu Mattress has been dispatched. Thereafter, you will be able to use the unique waybill number we provide to track your delivery status.

Learn more here.

What does delivery cost?

Delivery is absolutely free! We do our best to ensure your first night on a Meelu mattress is the result of a simple and stress free process. Free delivery & returns is just another part of our signature service.

What is the size of the box the Meelu mattress ships in?

The delivery box size will vary depending on the type of Meelu mattress you ordered. The packaging sizes are as follows:

Single – 30x30x110
Double – 30x30x145
Queen & Queen extra length – 30x30x160
King & King extra length – 30x30x190

Read more here.

Where do you ship to?

We deliver anywhere in South Africa.

Learn more here.

Returns

What is the return process?

If you are unhappy with your purchase please send a mail to support@meelusleep.com. We will get in touch with you and arrange collection.

What is your return policy?

Please notify us of any products delivered to you that are incorrect, in a damaged or a defective state within 14 days of delivery.

Learn more here.

Do I need to keep the box?

No, you do not need to keep the box. We will collect the mattress from you in its uncompressed state. We do however request that you keep your proof of purchase. No mattress will be collected without an original proof of purchase.

Learn more here.

Payments

Do you offer a credit option?

Yes, we offer credit through Mobicred. To find out more, please register an account via their online portal and follow the steps provided.

Shop now here.

What payment methods can I use?

We accept all major South African credit cards and debit cards as well as instant or standard EFT’s. Please note that paying via standard EFT may produce a delivery delay as we have to confirm that payment has cleared before your Meelu mattress is dispatched.

Learn more here.

Product and Materials

What is inside the Meelu Mattress?

The mattress is comprised of multiple layers of the highest quality foam, crafted to the highest European foam and technology standards. Visit our homepage for more information on how your Meelu Mattress is constructed.

Where is my Meelu Mattress made?

Your entire mattress, from fabric to foam, is manufactured right here in South Africa! We have used state of the art European machinery to ensure every mattress we produce is of the highest quality and is produced 100% locally.

Learn more here.

Caring for my Mattress

Is the Meelu Mattress cover washable?

Yes, the Meelu mattress comes complete with a zip-and-wash removable cover. It is important to note that washing the darker base layer will damage your cover. Wash only the white comfort layer with the removable zip cover. We recommend that you only wash the cover a maximum of once every six months to maximise its lifespan.

Read more here.

Do I need to rotate my Meelu Mattress?

No, you do not need to rotate or flip your mattress it is designed as a do-not turn-mattress for optimum comfort.

Read more here.